There are many industries that would benefit from around-the-clock availability. For example, because individuals seeking assistance from lawyers, healthcare providers and law enforcement officials oftentimes require immediate attention that falls outside the nine-to-five business hours, maintaining availability for consultation and action deployment at all times affords these professionals a distinct competitive advantage.
One could reasonably picture the scenario in which a law-abiding citizen is mistaken by police as a criminal suspect and consequently apprehended. This person will clearly need legal representation right away, but he or she may phone a law firm that has closed for the day, forcing the potential client to leave a message to stagnate on an answering machine until morning.
Clearly this individual cannot wait until then and will likely patronize whatever firm can provide fast action and relief.
Understanding the value of constant availability, it was recently reported that The Law Office of Mansfield Collins in Los Angeles, California, recently enjoyed great benefit from outsourcing their calls to a third-party answering service that can effectively process 100 percent of incoming calls at any time of day with an expansive, knowledgeable and adaptable team of service representatives.
According to a press release, "The firm needed a solution where all incoming calls could be answered 24 hours a day consistently and professionally. By offering their clients 24/7 phone support, they would increase customer satisfaction and capture all new leads they were previously missing by only offering callers voicemail when they were not available or staff members called in sick."
Moreover, by providing constant online service through a widget on the company's website, an answering service could provide a separate, convenient communication portal in which potential clients can put forth inquiries and receive an immediate response on their personal computer or mobile device.
And because the law firm will only pay for time the service actually spends interacting with clients, officials are likely only paying for time spent bringing in additional patronage.