It's important for companies to be clear when they communicate with their customers, especially when proposing massive changes that could upset operations in an area that was previously covered. A live answering service can help facilitate an influx of questions in regard to new company strategies.
As Forbes writes, earlier this month Verizon announced that it was planning to forego the massive restoration project to the Fire Island region of New York City that would be required after Hurricane Sandy rendered the landline service in the island's west side unusable. As an alternative, Verizon has proposed to the New York Public Service Commission simply setting up a wireless service known as "Voice Link" for those affected instead.
However, this approach has several opponents, chief among them New York State Attorney General Eric Schneiderman, who subsequently voiced his dissatisfaction with the communication company's plan in a statement arguing against it.
Schneiderman claims that Verizon's plan would be less efficient and needlessly deprives customers of service, asserting that instead they should simply choose another provider.
"Replacing wireline networks with a wireless Voice Link service would deprive customers the ability to continue using wireline-dependent services such as fax machines, alarm systems, medical alert devices, and Digital Subscriber Line Internet access that serve essential security and commercial needs as well as enable participation in 21st century digital communications on the Internet," he said in the statement.
In controversies like this, any company would want a live answering service to facilitate the amount of responses they are sure to receive, especially if a new service is acted upon.