Veterans who have put their lives on the line for the well-being of the United States naturally deserve some extra attention from the federal government.
In order to address this need, The United States Department of Veterans Affairs (VA) was established to fulfill President Abraham Lincoln's goal, "to care for him who shall have borne the battle, and for his widow, and his orphan by serving and honoring the men and women who are America’s veterans," according to the VA's website.
Though the VA has historically provided excellent service to the many men and women who have served America, reports state that the VA was recently criticized for coming up short in one of the simplest areas of its operation: picking up phone calls.
While the VA Call Center was instituted to assist veterans with queries regarding compensation, benefits, education, rehabilitation, employment and many other items, its inability to process the volume of incoming calls violates the expectation of government assistance for military personnel and their families.
Senator Mike Johanns of Nebraska has reportedly been leading the charge to address the VA's offense, often contacting the call center himself and being disappointed with the lack of response.
"The phone rings . . . [but] no one is there," said Johanns in a statement. "I had high hopes for the National Call Center, but it is not working well. If veterans do manage to connect with someone, that individual often lacks the right information," Johanns said.
To address this issue, VA officials should consider outsourcing veteran calls to a superior answering service with a full-time staff of prompt and knowledgeable employees that can effectively process every call that comes in.
This way, important veteran concerns can be relayed to the appropriate person immediately whether via phone, text, e-mail, fax or other preferred mediums to ensure that America's veterans feel as though their concerns are of the utmost important to the country they served.