Across nearly all industries, customer satisfaction is a top priority. The healthcare field is no different. With electronic medical records (EMRs) and e-prescribing software becoming more popular, medical facilities are working to streamline their operations and keep themselves compliant with all government mandates while also providing exceptional customer support.
Patients want to know that, regardless of the situation, their medical provider can safely access their information and give them accurate prescriptions. Healthcare organizations could even benefit from online customer services or a professional database management system that assists in scheduling. As technology continues to evolve, patients will seek access to their own records through a variety of mediums, including phone, email or text messaging services.
Using a medical answering service could keep a facility at the head of the game when it comes to quality patient care.
According to a recent survey by the Association for the Advancement of Medical Instrumentation (AAMI), healthcare IT professionals have the most trouble with managing devices and systems on the IT network. Specifically, 72 percent of those interviewed felt that way, with 65 percent saying that integrating device data into electronic health records (EHRs) was their biggest challenge.
"This annual survey commissioned by AAMI is incredibly helpful in validating and prioritizing the major challenges facing the HTM field," Steve Campbell, AAMI's chief marketing and communications officer, said in a press release. "The AAMI leadership and staff are reviewing these results to look for ways in which AAMI could help make a meaningful difference in solving a challenge or problem."
When a medical facility partners with an answering service, they will be able to devote the necessary amount of time to other areas, such as integrating device data. Patients will be able to contact a representative 24/7 and be guaranteed to receive accurate information about scheduling, prescriptions or other areas concerning their personal health.