Imagine how easy and reassuring it would be for customers to hear for sure that the service they asked has been performed and that there are no ambiguities left to worry about. The holiday rush left many angry with the performance of UPS’ package delivery service, and this shows how a check-in from a company can give customers the feeling that they are insured. and that the business isn’t just going to abandon them.
A local affiliate of NBC in Southern California has described how recent weeks have seen what they call a “rash of thefts,” with packages disappearing from doorsteps. Especially since this could be a time in which late-arriving presents or packages ordered in the wake of Christmas gift cards show up, the alarm is somewhat understandable.
While just a glance at the numbers would make you think that the delivery season was a good one, it can be for naught if the result is stolen or damaged goods. In this particular case, a woman was supposedly seen walking by a residence and stealing a package off of the steps of the Adler household.
Think about how text messaging services might help in this situation. Kept in real time, a customer with a lost item could contact someone able to help them quickly and start a dialogue supplemented with pictures and other real-time information related to the theft.
But any kind of answering service might lead customers to feel better about themselves if there’s enough support ready to turn difficult situations around for them.