Fake callers pretending to be some sort of official representative will, unfortunately, probably be around as long as people are using phones to communicate. But does your phone answering service give customers a clear sign that you're legitimate, as well as the tools to make sure they don't get suckered in by imposters?
This can be seen plaguing innocent users in multiple areas. The Associated Press reports of a voicemail message that's been making its way around the state of Indiana, specifically targeting older residents and giving the impression that they are under suspicion of arrest by the local authorities.
While the police are attempting to combat this with their own information campaign, it seems fighting against anonymous perpetrators like this is proving difficult for them. With a plain old telephone service, you can take pains to assuage all the fears your customers might have, and especially acknowledge local rashes of crimes that people need to be aware of.
Indianapolis has been the target of another different series of fake phone calls that has targeted area businesses. This reveals the way that a vigilant customer service stable can be good, not just for the consumer, but for other related businesses in the area as well, to hear that you're taking a stand against false callers who are trying to take advantage of you.
In any event, the best customer service response can be one that's both inquisitive and teaches its callers to act that way as well in the face of those who try to beat the system.