Last December, the BBC spoke to a Finnish man named Matti Makkonen, who is credited as one of the key figures in the development of text messaging services as a means of communication back in the 1980s (though his contribution was an unpaid one). Though he emphasized—via text message—the role that others have played in this technology besides himself, he did discuss the significance of mobile messaging in today's world.
Even though texting has been a notable part of public discourse for two decades now, its appeal seems as strong as ever. In the face of other technological changes, Makkonen told his interviewer that he expects this mode of communication to survive similar services offered by competitors, nested within social media services like Facebook.
"I believe that reliable convenient to use text messaging will stay forever," he texted to his interviewer. Makkonen also described the original conception of texting as something different from its use today, as "just a feature in the revolutionary mobile communications system. Very useful for quick business needs."
Though the ways instant communication of this kind can be used have increased, it's true that the basic concept of sending messages back and forth to phone users instantly does not seem to have lost its appeal, and can be a vital addition to a live answering service structure. Employing text messaging services in communicating important information to users can lend a company the ease it needs to reach a large audience in a way that may net a higher rate of response.