Texting has become a simple, quick and effective way to communicate. Whether it's to let a friend know you're running late or to shoot quick instructions to a co-worker, individuals are adopting this technique as a daily form of contact.
Companies would be wise to take this into account when ensuring that their customer service is as thorough as possible. Using text messaging services, combined with quality online services will help meet the technological needs of consumers. Additionally, more individuals own tablets and smartphones, which provides with them with more opportunities to communicate over the internet.
Medical answering services offer secure texting option
Medical facilities are not impervious to this trend, as recent research shows that doctors have started to implement text messaging into their daily routine. The University of Kansas School of Medicine in Wichita, Kansas conducted an online survey and results showed that more than one half of the physicians reported sending or receiving work-related text messages.
The issue, though, is ensuring that these organizations remain HIPAA compliant and do not reveal patient's private health information.
According to Dr. Daniel Rausch, associate professor of pediatrics at Mount Sinai Medical Center, New York City, the medical industry needs to find a way to securely implement texting, as it's becoming more of a necessity.
"We are still behind the curve," Rausch said at the merican Academy of Pediatrics (AAP) 2012 National Conference and Exhibition. "Technology has jumped ahead of our ability to understand it and regulate it. This study is an attempt to acknowledge our use of text messaging, and it's great that these investigators took time to document this. Hopefully, we will start to look at this more systematically."
While internal texting needs to be ironed out for the medical industry, using medical answering services will give patients a secure way to contact a representative to receive information about their personal healthcare.