Though the idea of instant communication has been available for some time now, not every industry has taken to it with the same speed. A new article from the Wall Street Journal profiles the means through which air traffic controllers and airline pilots can now send text messages to each other in order to achieve an easy exchange of important information during flights. They do so through the use of a specific system set up for the task that allows for the same kind of interaction as any other text messaging service. For a profession with the potential for radio interruptions, this has an obvious benefit. However, any business can take advantage of a text messaging service to eliminate unnecessary padding, for similar reasons.
For one, cutting out the amount of time it takes to reach a live representative over the phone will most likely prove very attractive to callers, even if the discussion is solely done through chat boxes. Sometimes a question is so simple it just takes a quick typed response, and that's a great way to get straight to the point. Naturally, this is useful for transmitting specific types of information, especially complicated numbers or names that a user may need to consult again and again or store in their digital records.
Whether you're at 30,000 feet or the office of a more conventional answering service, conveying information quickly and correctly is essential. Giving customers the option of a text messaging service can be a great way to improve upon an already strong service plan and perhaps win over some new converts.