In an increasingly digital world, individuals have come to expect speed and reliability from their technological devices. Texting has become especially popular, as it is an easier way to relay a quick message to someone. Even medical facilities and physicians are beginning to take note of this trend and are finding ways to incorporate it into their routines with patients.
Medical answering services, for example, will allow patients the ability to contact an organization at any time of day and receive up-to-date information. An organized database of information will be accessible to representatives that can relay instructions and updates to patients through phone, email or even text messages.
Another way that technology is impacting the healthcare field is through a texting system in hospitals where doctors can text patient information back and forth to one another. According to a Bloomberg Businessweek article, Imprivata, a Massachusetts-based company, has created a secure system where physicians use a smartphone application to relay information.
The data is not stored on wireless carriers' servers or on individual phones that could be compromised, reported Bloomberg.
"Increasingly, referrals are being done now by text messaging and personal cell phones," Dr. Marty Makary, a surgeon at Johns Hopkins Hospital told the news source. Makary added that many problems in hospitals stem from a breakdown in communication.
Secure text messages might improve that issue on one level, he said, however, nothing will replace a doctor-to-doctor conversation. That is still the best way to send complex information, according to Makary.
When it comes to communicating information to patients, medical facilities would be wise to work with an award-winning answering service. This partnership will give individuals the opportunity to receive accurate information securely, through whatever mode of technology is most convenient to them.