Telephone Answering Service

Telephone Answering Solutions Customized To You!

Utilizing the mix of forwarding options offered by your phone carrier or vendor, our 24-hour answering services can be customized to meet your company’s specific needs. You can rest assured no matter which option you utilize, your customers always reach a live and friendly operator who is ready to help! Some options include:

• 24/7 call forwarding – You can trust that the Edwards’ team is available 24 hours a day 7 days a week. Simply forward your office phone lines to us and we will take care of the rest!
• Delayed call forwarding – You can set your line to ring 3 times on your end and if your staff is not available, the call will automatically be routed to our operator.
• Time of day – You can set a schedule for the lines to forward to the Edwards’ team based on day and time.
• Call forward busy- If your staff is assisting another caller, instead of someone getting a busy signal the call will be routed to Edwards’ for assistance.

With Edwards, you’ll never lose a prospect to voicemail or a busy signal. Not only that, but your team will be more productive, your resources will be more effective, and your customers will know you respect their time.

Maximize Your Office Workflow

Edwards Answering Service is dedicated to helping your business run smoothly. Our friendly and responsive call center agents will answer your calls based on your business’s unique policies and standards, keeping customers satisfied.

• Customized message tickets
• Customized recorded informational greetings
• Customized account procedures

Minimize Response Time

With tailored message delivery options, you can receive your messages however is most convenient to you, allowing you to prioritize your calls. Even better, a mix of options can be used depending on the type of call and/or how your team best communicates. Options include

• Text messaging
• Secured texting app (data is protected including ePHI, PHI, PII) *HIPAA compliant
• Client Web Portal (data is protected including ePHI, PHI, PII) *HIPPA compliant
• Email
• Fax
• Direct-dial
• Voice mail Box Systems

Need assistance with any of the following tasks?

• Phone answering
• Message taking
• Emergency call answering
• Call Screening
• Back up or in case of emergency plan
• Seasonal assistance

Edwards Answering Service offers the best of both worlds, over 67 years of experience in the answering and call center service industry along with the latest technology and data security. Technology may change but our commitment to our customers does not.

Fill out the form or call us at 800-606-3273 and ask about our free trial.