This time of year, and this week specifically, it's likely that many of your consumers will have a lot on their minds: not only the holidays themselves, but the traveling and preparation that all of this will likely entail.
While it might be a time in which your company would like to relax, there's a chance that your customer could have some significant requests in the middle of the week.
Couple this with all of the inevitable questions surrounding new gifts and devices, and you have a concentrated hotbed of complaints and questions that your company still needs to be ready for, no matter where the holidays may take your audience.
This could include travel outside the expected areas to other countries, which might strike the unprepared provider as a hindrance. But even when they fall outside normal categories of work, the customer shouldn't carry the brunt of blame for what they're doing.
An article in the Associated Press by Anick Jesdanun described what cell phone users can do to maximize their plans and avoid unnecessarily high fees when calling from another country, and how they can plan for this. Your answering service can be mindful of this as well.
"I have an unlimited data plan in the U.S., so I rarely pay attention to my consumption," Jesdanun wrote. "Traveling made me realize how precious data allotment can be. It also made me realize how valuable an unlocked phone is."
Online customer services and other kinds of similar representatives can perhaps convey this kind of information to your customers as a means of keeping them in contact and staying in touch.