The innovative use of technology to help organizations perform better is the defining story of our current business landscape, as many search for methods of enhancing their approach, sometimes focusing on existing live and online customer services. In medicine, the role of modern communication devices in improving healthcare has been an object of ongoing debate, with some practices much quicker to embrace it than others. Studies appear all the time demonstrating the ways that different areas are able to use types of popular technology, and a new report indicates how a use of telecommunication systems might help sufferers of trauma.
Any efforts that truly increase ease of interaction can be considered beneficial, even when they come in unlikely formats. University of Miami researchers recently observed the effectiveness of a robot capable of allowing workers in trauma care to communicate with each other regardless of physical location. This unit is known as the Remote Presence-7 or RP-7 and, according to the study, it can allow for protected transmissions in and out of facilities. The RP-7 was used in 114 different trauma situations, in both the resuscitation and operating rooms, with a high level of reported success.
The team concluded that the possibilities represented by the RP-7 are great and warrant further research.
"The application of telemedicine has been explored in a growing number of medical specialties, from dermatology to psychiatry, over the last three decades," the report said, later adding that "telemedicine will not only extend the reach of the trauma physician, but it will also help bridge the gap among limited resources, lack of available staff and reduced reimbursement."
It's important to note that this advance doesn't eliminate human interaction, but amplifies it. In the same way, companies of all kinds can endeavor to view the abilities of technologies as extensions of, rather than replacements for, their live answering services.