Having internet services at the ready to provide consumers with the kind of customer-to-staff relationship that suits all parties. However, Salon recently published an interesting article suggesting that some businesses can use connectivity as the main draw for their services. This might already be the case for internet cafes and other such establishments, but what about hotels? That seems to be the trend, at least as it's noted in the two examples Salon gives.
Of particular note is the Sol Wave House Hotel, which not only offers free Wi-Fi but promotes the use of Twitter in a variety of different ways for visitors. This includes the performance of basic hotel tasks and general communication through the popular social media service.
It suggests the idea that having a well-staffed customer service team to attend to social media conversations and other requests might play into a larger part of your company's identity as you signal your operation as being skilled in these areas.
However, a phone answering service could also be implemented in this sort of setup and play just as big a role in the way your business decides to define itself. The key comes in the presentation. If you make it easy for visitors to reach you in different ways, then that leaves space for the customer to decide when and how to contact you in relation to his or her own activities.
Starting with an outsourced provider may be the right choice to determine how best to address the omnipresence of communication devices and the kind of freedom that they represent.