As this blog has repeatedly stressed, we live in an age where the customer is king. Unlike former years when companies had all the power and could dictate the kind of service they were going to provide whether customers liked it or not, today there is far too much competition for a company to operate under that way of thinking.
And when considering what drives a positive customer experience, some officials may have trouble developing a successful formula. It may be assumed that troubleshooting customer issues will be time consuming, inconvenient and outside the realm of their job description. Furthermore, some service representatives may feel like they do not have the proper tools and resources to actually answer questions effectively.
But, according to a recent article published by Oklahoma news source NewsOK, happy customers are oftentimes the most loyal customers, and making them happy just requires a little bit of love.
For example, author Don Mecoy recounts a trip to Lowe's at which service representatives were simply friendly, refunded a purchase even though he had lost a receipt and gave him a discount on a ripped bag of sand.
For any business interested in optimizing their customer service standards without putting undue strain on their budget restrictions, outsourcing these tasks to a third-party answering service is an excellent option. Because the professionals employed at an answering service are highly-trained, knowledgeable individuals that have experienced extreme positivity and negativity from customers in a variety of industries, they serve as the perfect front line to point a client's customers in the right direction, troubleshoot any problems or just be the kind person on the other side willing to listen.
And by taking these very basic measures with efficiency and poise over the phone, text message, instant message and e-mail, an answering service is the perfect way to show customers you care.