Patching/Conferencing: Connect with your callers directly through our operations system. Have our dispatchers connect you directly to your caller or your caller directly to you using our line.
Edwards offers patching and business conferencing designed to help any business optimize their efficiency. This unique service makes it incredibly easy for businesses to screen and select to receive the calls that are a top priority. For calls that can wait, callers can leave a message that can be returned at a later time.
Calls can be patched directly to any specified department and keep all internal numbers confidential from the person dialing in. This works well for dialing out as well. Our professionally trained operators can dial out and patch through to any phone number that is specified. The Edwards caller ID will display making calling from remote locations, cell phones and other locals totally private.
Get the calls your business needs, from anywhere in the world.
No matter where you are, our experts can screen and distribute all incoming calls to help simplify and increase efficiency. This business answering service can also be perfect for businesses that want to ensure clients don’t ever reach a voice mail system and want more flexibility to managing their calls.
Our platform includes sophisticated call logging and call management that can be monitored from a computer or smart phone, from almost anywhere in the world, twenty four hours a day.