What can an outbound call center do to help reduce the amount of customer tension your company runs into when a big error happens that affects your consistency? Once you know the nature of a certain glitch and the number of people who may have been affected, the people you employ to keep service in a top position might help give your customers the warning and courtesy they need.
For example, say one of your clients accidentally receives an outrageously high bill completely out of step with the actual balance. That's what happened to a North Carolina man named Troy Hill, according to the Fayetteville Observer.
Hill's house in that state was charged for tens of thousands of dollars in utilities. Supposedly, this happened because something went wrong when the various different accounts held by Hill were consolidated into one.
Because this case has been picked up by the news and could very easily catch the eye of other customers, companies need to remember the value of responding quickly and doing everything they can to find out the truth behind such problems.
Sometimes this could be done through online customer service employees: a blast email or call can be sent around to other customers to inform them of this error and determine whether or not they have had a similar problem.
Even if such questions interrupt a customer, more are likely to appreciate the seriousness with which you take problems of this nature. If you can use the same services to inform people pre-emptively that a mistake may be likely to occur soon, all the better.