For the first time in four months, retail sales increased, which could be a sign that consumers can push faster economic growth in the third quarter, according to the U.S. Commerce Department. Sales rose 0.8 percent last month, much higher than economists' predictions.
This was especially impressive as June saw a 0.7 decrease, which was much lower than expectations. A Bloomberg survey showed that for July, just a 0.3 percent rise had been the estimation.
While the jobless rate ticked up slightly last month, hiring still increased, bringing a small and reassuring sign to the U.S. economy, reported Reuters.
Specifically, Home Depot reported a quarterly profit that beat Wall Street views on Tuesday and raised its earnings outlook for the fiscal year.
Harlan Kent, chief executive officer of Yankee Candle Co. Inc., which sells its products to retailers like Macy’s and Target Corp., told the Washington Post that even with the surge in consumer spending and increase in jobs, it's still good to not get overconfident in the economy.
"As we head into the much larger second half of the year, we are mindful that the macro environment remains pressured and uncertain," Kent said. "We expect cautious consumer spending."
While retail sales increase, individuals are more likely to need assistance from customer service representatives. Especially with a plethora of shopping being done online – through laptops, tablets or even smartphones – it's even more vital for companies to have a strong presence on the internet.
Working with an award-winning answering service will give consumers the option to use phone, email or text messaging services to contact a real human to answer whatever questions they may have. These professionals will respond to issues in a calm and courteous manner and will work with the customer to solve the problem.