From October 7 to October 11, the country celebrates Customer Service Week, a time to recognize and respect those in every sector who work to make consumers satisfied when they have specific questions.
Companies across the United States can take this moment to reflect on what needs to be done better, and what has been done already to good effect and should be retained. Oklahoma news provider KJRH discusses this is being seen in that state's city of Tulsa.
The source quoted Michael Radoff, director of a local care center, as to why the acknowledgement of customer service workers who do a good job through celebrations can reflect in their performance, and in the satisfaction that callers walk away with.
"It's one of the number one indicators out there that if the employees are satisfied your customers are going to become more satisfied with the services they receive," he said. "I think it's important to listen to the employees and do things that are positive to make people feel good about what they're doing."
Obviously, the way companies choose to recognize this will be different and will depend on the way that their actual customer service systems have gone. Celebration should not eclipse the need to keep improving.
Your online customer services can be improved through this kind of attention being given to the role they play in your company, and your other call centers and customer management professionals as well. This sends a message to others about how much you value this, customer and competitor alike, and can make a real difference in the ways that you operate.