Edwards Answering Service Enterprises, Inc. of Vernon, CT has been honored with the exclusive ATSI 2013 Award of Excellence for the second consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Edwards Answering Service Enterprises, Inc. was presented with the award at ATSI’s 2013 Annual Convention held at the Kansas City Marriott Downtown, Kansas City, MO.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 17th year.
Now a two-time winner Edwards Answering Service Enterprises, Inc. earned the Bronze Award for two consecutive years. ATSI extends its congratulations to the staff of Edwards Answering Service Enterprises, Inc. on their proven quality service to their customers.
The Associationof TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.