Patricia Presley has worked as an Oklahoma City court clerk for 16 years, and has put her customers first for every single one of them. Deputy Court Clerk Tim Rhodes will be sworn in as Presley's successor, and told the NewsOK that his boss was able to balance traditional values with progressive ideas to stay one step ahead of reductions in budgets and staff.
Regardless of the situation, Rhodes said that the retiring Presley isn't afraid to get her hands dirty, and added that everything he's learned from her, he didn't read in any law books.
According to the source, the court clerk's main responsibility is maintaining and recording all court documents filed in Oklahoma County, which can sometimes be 120,000 new cases annually. They also are in charge of collecting up to $70 million a year in court costs, fees and fines.
Then, there are the individuals who go to the courthouse for marriage licenses, jury duty or civil and criminal hearings.
Presley explained to the source that it's not the same as a department store, where people can choose whether or not they come into the retailer.
"The people that come in through those doors are coming in because they have to conduct their business here," she said. "That's why it's so very important that they be treated like customers regardless of why they're here."
While Presley was in charge, Oklahoma County was the first county to image documents for judges, eliminating the need to carry files to the courthouse. Additionally, at her request, the county was the first to send traffic tickets electronically.
No matter the organization, quality customer service is key to any business' success. Working with a third-party answering service can ensure that newer technologies – like online customer services – are fully integrated in reaching out to consumers.