The art of conversation is said to be slowly dying as technology continues to increase every day. Children will send their parents a text message from the other room, rather than just walking 30 feet to tell them the information in person. Sadly, this sometimes happens in companies as well, except that quality customer service is the feature that becomes forgotten.
Mikal Belicove discussed in an Entrepreneur.com article certain aspects to keep in mind, to ensure that consumers receive the best possible service from a business. For one, be sure to communicate issues early and often. No one wants to be out of the loop or completely uninformed on a topic, no matter how minor it may seem.
It's also important to sincerely apologize if the situation calls for it and to follow through on any promises. And finally, Belicove said, ensure that the customers get what they pay for. As an example, he spoke of a time when he paid an extra $100 on a flight to guarantee that he received what the airline called Economy Plus seating. Upon checking in, Belicove was informed that his seat had been double booked and he had been bumped to a different section. While boarding the plane, he saw an airline employee sitting in the alleged double booked seat.
"If this were a restaurant or any other business, there’s no way a considerate owner would put his employees ahead of paying customers," Belicove wrote.
With the use of a third party answering service there will never be a need to remind these professionals of the importance of excellent customer service. They are trained to respond to all inquiries in a courteous and understanding matter, regardless of whether the form of communication is through phone, email or text messaging services.