Regardless of the size or industry of a particular business, one of the biggest keywords in the corporate world is motivation. It is a well tested axiom that a company is only as good as its employees, and as such, management needs to make sure that employees are properly motivated to undertake the responsibilities of their position with poise and efficiency.
Interestingly, according to Dick Cross – the author of Just Run It!: Running an Exceptional Business is Easier Than You Think – proper corporate motivation comes down to one simple thing: patience.
Relating to the analogy of a high school sports team, Jeff Haden – a business technology expert – expands upon Cross's argument in a recent article for Inc.com. For example, many can relate to a red-faced coach who expressed discontent with player performance by doing a whole bunch of hooting and hollering and making a series of intimidating threats. But, for anyone who has ever been in that situation, the last thing you want to do for a coach like that is give it your all.
As such, Haden puts forth that when employers explain to employees what their expectations are, illustrate that they care for their well-being and are willing to accept employees that put their best foot forward, then that's when performance becomes ideal.
But, with an answering service, none of this is even necessary. While an employer may need to develop strategic management tactics and an exhaustive talent search to find the right in-house employees, an answering service provides a package of diversely trained and experienced professionals whose only goal is to serve their clients under any circumstances.
Consequently, while developing a patient and encouraging demeanor is certainly valuable to creating a sustainable corporate culture, managers will never need to worry about an answering service that will stay open around the clock and field 100 percent of incoming inquiries no matter what.