Although there have been significant recent advancements in the treatment of HIV, there are still many challenges facing medical centers when it comes to those with infections. According to a recent press release on Newswise, the School of Medicine of the University of Virginia is developing an app to support patients with HIV. The announcement cited a statistic of HIV cases treated at the local UVA Ryan White Clinic, saying that new patients average at least one missed appointment. This could be a helpful case study for medical answering services looking for easier ways to connect with arrivals to their centers and ensure care.
The project has a great deal of support from the AIDS United Foundation, which provided $525,000. It is designed with a special focus on keeping patients in touch both with medical staff and an online community, as well as battling related conditions, like depression, that might keep someone with HIV from seeking care.
Cell phone alerts and messaging are only part of the grander plan. The app is just one "prong" of the bigger planned program called Positive Links, which will also include speedier response from care providers and life counseling sessions. The latter will use the electronic aspect of the project to reinforce the tips and information given during these sessions.
Rebecca Dillingham, MD, MPH, of the Ryan White Clinic expressed optimism about the service the app would provide.
"We hope that Positive Links will provide critical support to people recently diagnosed with HIV, so that they can make good choices about their health in this particularly vulnerable period," she said in the release.
Any feasible measures that can increase contact between a provider and a client are worth considering. Innovative use of mobile messaging might be a way for companies to reach more patients and maximize their support services.