Companies that take customer service seriously know the benefit to staffing a large live answering service, but there are other advantages that reach beyond the individual company. Insurance giant GEICO will be reportedly opening a large customer service center this April in Carmel, Indiana. It is hopeful that this new center will not only strengthen the company but provide new opportunities for the community as well.
According to the Fort Wayne-based news site Wane.com, both the state's governor, Mike Pence, and the chairman of GEICO, Tony Nicely, gave an address recently outlining the company's plans for the new center. They claimed that the location will be looking to hire 400 employees by the end of 2013, and a total of 1,200 within three years.
There will be a variety of different types of staff present in this facility, which is being offered grants and tax credits from the Indiana state government, from insurance agents to members of the support team. GEICO plans to start the hiring process now, and there is even a link in the news story for those looking to apply.
This news comes at a critical time, as the unemployment rate in Indiana recently bumped up to levels over 8.5 percent. Joblessness is a key concern, so much so that the statistic still stands as important, even though more than 8,000 private jobs appeared in the state two months ago.
Businesses, especially larger ones, that keep a live staff should remember the far-reaching effects of opening a new service center, especially in a place that has seen tremendous closings and job losses. It is important for employers to constantly consider the environment a successful answering service creates and the benefits that come from engaging that environment.