Public transportation seems to be one area where consumer concerns should be addressed in a timely manner, yet it seems that this is the case far less often than it should be. A recent letter written to the Washington Post's "Dr. Gridlock" expressed frustration over a situation that may have been remedied with alerts spread through more efficient text messaging services.
The letter describes a chaotic night in which metro stations had been shut down without enough information being given to travelers. A mass of confused, disorganized people were reportedly led to shuttles that were as uncoordinated as the passengers, resulting in massive inconvenience, with at least one driver reportedly not even knowing which way they were going.
At the end of the letter, the writer offers some suggestions to the Metro to prevent these kinds of instances from happening in the future, including better signage, better staff training and more communication with the customers.
"Better training in crowd control, troubleshooting, navigation and public relations would have solved a lot of these problems," the author of the letter said.
Dr. Gridlock agreed, especially since this particular shutdown had been reportedly due to some of the ongoing planned maintenance that has been causing many complaints to those in the D.C. area.
To those suggestions one can also add the use of text messaging services to send a cell phone alert and updates to those unaware of important service changes. It can be difficult to reach everyone in a crowded terminal, and electronic solutions like these can easily help manage a chaotic situation, as long as they are handled correctly.