With healthcare organizations taking strides to implement new technologies – like electronic medical records (EMRs) and e-prescribing software – patients will expect to receive current information in a more timely manner.
Whether it's through quality online customer services or other means of communication, it's important for medical facilities to keep patients fully informed of any changes.
Greenway Medical Technologies surveyed more than 1,000 physicians, CIOs, health IT professionals and consumers on the evolving technologies and who should be taking the most responsibility through times of adjustment.
CIOs had the most positive attitudes, though, with 72 percent saying they have seen or expect to see greater system efficiency directly related to technology integration. Just 61 percent of physicians surveyed felt the same way.
Half of the consumers interviewed said that they believed the government should take charge in healthcare changes while physicians saw themselves as being the most responsible for creating a successful system.
Greenway president and CEO Tee Green said in a press release that the study brought forth many enlightening results and will help further the national dialogue about creating a smarter and more sustainable healthcare system.
"The report reinforces the need for hospitals and healthcare providers to take a lead role in three major trends impacting patient care – data electronification, consumerism and population health improvement, which are hallmarks of Greenway's industry commitment," Green said.
Using a medical answering service will continue to push healthcare organizations forward and ensure that communication between patients and doctors remains thorough. With phone, email and text messaging services available, patients can contact a representative at any time of day and receive personal health information.
Through a secure database, accessible only to doctors, nurses and call center representatives, patients can rest assured that they are receiving up-to-date and comprehensive data. Medication and medical histories are safely stored and individuals will not be given false or misleading information.