Technology is advancing at a rapid pace and businesses across multiple industries are struggling to keep up with the competition. Even medical facilities are beginning to institute bring-your-own-device (BYOD) policies and are implementing electronic health records (EHRs). These tactics are designed to keep organizations cost-effective and improve patient care.
While doctors are becoming increasingly connected in a digital age, it can still benefit medical facilities to institute medical answering services to keep the level of patient communication high. This way, individuals can use phone, email or text messaging services to access their personal health information.
An answering service provides patient security
A recent report from the research firm KLAS found that 70 percent of clinicians in medical organizations use smartphones and tablet computers to look up EHRs but find it difficult to enter data on the small screens.
Erik Westerlind, the author of the KLAS report, added that many healthcare providers were concerned that mobile applications didn't display all of the necessary information.
Additionally, the survey found that securing personal devices through mobile device management (MDM) is the most prominent concern among clinicians when it comes to BYOD technology. Specifically, 84 percent of respondents said that using their own phone or tablet is part of their daily routine.
Westerlind, told InformationWeek Healthcare that there's a momentum within healthcare where physicians want to use their own devices in the practice of medicine. However, even though the devices provide flexibility, the concern is remaining HIPAA compliant.
Keeping a patient's data secure, though, is never an issue with a live answering service.
While not all information might be able to be viewed on a tablet or smartphone, a representative in an answering service can safely access the same database that physicians and nurses use. From there, when an individual contacts a medical facility, they can rest assured that whatever information they need will be given to them in a secure method of communication.