The Christmas rush is officially over, even with New Years festivities still to come. How did your business do? Even with all of the obvious kinds of dangers and responsibilities you'll know about, it's still possible for a major company to fumble at its basic job, especially without a live answering service at its disposal.
Shipping during the holidays was unsurprisingly high, but one statistic that's been getting press comes from Amazon. According to a statement posted by the online retail company, this holiday season saw an upswell of "more than a million" new members in its "Amazon Prime" program and an unprecedented amount of packages ordered (the statement claims it was "426 items per second").
This sounds like good news, right? Well, there were still problems to be had when it came to delivery, at least according to a New York Times article on the subject. This piece stated that the UPS still ended up missing a significant amount of deliveries on the day of, and that can be seen as undermining all of Amazon's efforts to promote new business during the holidays.
That piece quoted UPS representative Natalie Black on exactly what happened and what the company's attitude toward it is.
"It is unfortunate for this to happen at this time of year, but we're working around the clock to fix it," she said. All the same, it comes somewhat at odds with the high numbers reported in ordering.
All ends of the customer interaction need to be coordinated well, and a menu of online customer services that addresses this can help keep all projections on point.