This past summer, the Supreme Court upheld the much-debated healthcare bill. One of the requirements of this decision is that any restaurant with over 20 locations is required to post the calorie counts on their menus. While a date has not yet been set in stone, McDonalds already took the plunge and announced that it would soon begin posting the amount of calories in its products.
The New York Times reported that McDonalds is the largest eatery chain – with 14,000 national locations – to post its calorie counts. Panera, a bakery-cafe, currently posts its nutrition information but has just 1,500 locations in the U.S.
"They are such a huge restaurant and there are so many people that eat their food, so this is a really positive step," Margo Wootan, director of nutrition policy at the Center for Science in the Public Interest said to the Times. "It will help their customers get more familiar with calorie counts and make decisions about what they eat based on them, and it will probably improve McDonald's menu over time."
The restaurant also started its "Favorites Under 400" menu, where all menu items are less than 400 calories. Furthermore, in an effort to keep customers in the loop, McDonalds workers will soon use e-learning programs to learn more about the nutrition information for their employer. That way, employees can answer more customer questions about health and nutrition.
Customers are likely to want to be well-informed on the inner workings of businesses and organizations. Or, at the very least, they will desire having the option to ask questions and receive a complete answer. That's why partnering with a third-party answering service will benefit both the company and consumer.
Any time of day or night, customers can be put in contact with a representative through phone, email or text messaging, allowing full and open communication to occur.