With online services becoming more popular, businesses need to ensure that they have quality website customer support in place. That way, consumer concerns can easily be met. However, the key thing for organizations to rememberis that oftentimes, a customer just wants to know his or her voice has been heard.
Such is the case with seven-year-old Luka Apps, who lost one of his Lego figurines. Apps’ father told him not to bring his toys to the store, as he might lose them. Sure enough, one fell out of the young boy’s pocket. In response, he wrote a letter to Lego, asking if they could send him a new one.
A Lego representative wrote back to Apps, saying that he spoke to Sensei Wu – a fictional Lego sage – asking for help in the situation.
“He told me to tell you, ‘Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!'” the letter said. “Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.”
The letter went on to explain that Luka would receive an envelope containing his action figures within the next two weeks and asked for the young Lego fan to take good care of the new toys.
While it’s not always necessary for businesses to send replacement products to customers, it is crucial for companies to provide quality customer service.
When organizations are able to offer multiple mediums for contact, consumers will be sure to find a way that is most convenient to them. An answering service can provide phone, email or text messaging services, which will guarantee that 24/7, a customer can reach a representative.