Bad habits don't always just start out of nowhere: they often happen gradually, without us realizing that what we're doing is counterproductive. While it's possible that your plain old telephone service works well for answering calls and maintaining your brand, there's the chance that a customer service left stagnant for too long will turn into something that goes against your business' goals.
The inability to change with the times is likely to show up on anyone's list of the worst business tendencies, for obvious reasons. But, it's not just a matter of getting new technology or online customer services to open up to you. Rather, it's about the attitude and philosophy that you display through your representative's actions. It might be time to move on to a more storied professional provider to ensure high levels of results.
Bookseller and Forbes contributor Sunday Steinkirchner brings this up in an article she recently wrote on some commonly experienced customer service problems.
"If you can learn to adapt your style to different types of customers, or at least be aware that these differences exist, your customers will feel like you are working with them," she said. This could include getting "new blood" infused into your customer service department to keep things fresh and responsive.
Change can be good, and necessary for growth, which is why a longstanding customer service approach might be undermining a company's position without anyone being aware. To counter this, professional guidance can lead the wondering business in question to another solution with better yield.