What do all companies want when it comes to responding to the customer? Some of the basic things should be a focus on getting a transaction finished quickly and satisfactorily. While there might be a place for human and automated answering services to work together to achieve this, there's an unusual answer that made itself known recently: the unmanned drone approach to package delivery announced by Amazon.
This is a development that seems to have captured media attention, as a snippet from a recent 60 minutes special on Amazon showcased CEO Jeff Bezos' plan to use pre-programmed flying devices to get packages that weigh up to five pounds to their rightful destinations quickly.
The "Prime Air" clip shows one of the company's robotic "octocopter" devices picking up a sample package in a yellow plastic travel box and carrying it through the air. Although this development would supposedly lead to an increase in same-day deliveries, even Bezos conceded that this system is still in the testing stages and is something that will cover most, but not all, of the deliveries they have to make.
"I know it can't be before 2015, because that's the earliest that we can get the rules from the FAA," he told 60 Minutes' Charlie Rose. "But could it be four, five years? I think so."
But with all this talk of the "not so distant future," there's the chance that improvements to existing structures might get overlooked. This could include tailoring online customer services so that they correspond fully to your customers, based on individual factors that you don't take for granted.