Video streaming company Netflix may have been responsible for one of the most memorable customer service experiences of 2013, but its newest changes to its online offerings might test its subscribers with new content and regulations.
As this blog mentions time and time again, changes will inevitably spark questions, and this can be a time for call center outsourcing because there will be more people wondering about the new state of affairs. In Netflix’s case, there are a few new additions to watch out for.
First, the company has added commentary tracks to its popular “House of Cards” remake series that are only available to streamers. As VentureBeat points out, this is both a promotional move, what with the show’s second season coming soon, and a clear attempt to keep its streaming audience hooked.
But the company also has a history of somewhat downplaying things that may be of concern to users. Forbes recently pointed out that the company went through another recent title purge, supposedly losing more than 90 different TV shows and movies, including some fan favorites, in the first week of January.
The company representative quoted in that article says that this is part of the process Netflix goes through all the time, but that doesn’t mean that it won’t be seen as a nuisance on some level.
Call center answering services and other offerings could help the company appear honest rather than evasive. Fans have had to take it upon themselves to track down exactly what movies are being dropped, and that shouldn’t be a requirement.