Sometimes, a problem simply needs to be seen addressed properly. Companies that have focused mainly on a phone answering service might open up to new possibilities by considering what online live chat services can bring to a certain problem, no matter what their size. Even a simple online messaging service can lead issues to resolution that might have been otherwise left untended.
One way this can be accomplished can be sending and receiving links in a casual chat function. This can be a useful feature with applications for both sides. Customers with computer problems can send a link to a specific site that is relevant to their concern, perhaps a forum post or other piece of advice that directed them the wrong way. Companies can respond by not only sending links to their own help pages, but also images posted online that could demonstrate a solution. Or, if all else fails, customers could be linked to another source that might help them download the tools they need.
But it's not just computer problems that can benefit from this. If e-mail management is an available option, companies can consider looking at attached photos or scans of specific documents that might clear up a matter, cutting through the long hours of time it might have taken otherwise.
Internet services can only be so effective if the customer trusts that the information they share with the company will be put to good use, kept secure, and not harmed or used in a detrimental way. But once that trust is established, greater satisfaction might not be far behind.