The process of owning and cultivating a small business generally entails a roller coaster of highs and lows. And according to a recent study conducted by the National Federation of Independent Business (NFIB), many business owners are expressing that they are currently experiencing the lows.
According to a press release issued by NFIB, the Small-Business Optimism Index dropped in nine of 10 categories, with many respondents suggesting that growth factors such as hiring new employees and acquiring additional real estate will be suffering in the future.
According to a statement from NFIB Chief Economist Bill Dunkelberg in the release, "March came in like a lion, with … significant job growth in March – but it appears to have gone out like a lamb, and with no cheer in the forward-looking labor market indicators. What could have been a trend in job growth is more likely a blip."
The release mentions that March had shown a certain degree of forward progress for small business officials. However, this is expressed to be a regular pattern in which slow growth early in the year ultimately leads to disappointment for enterprises with few resources that experience decline in ensuing months.
Considering such, it may be necessary for small business owners to engage in a restructuring of their organization in order to get into the black. And while it is never pleasant to let employees go, replacing a struggling internal customer service department with a third-party answering service is an extremely cost-efficient solution.
With a large and adaptable staff of service representatives available around the clock via the telephone, text messaging, social media, e-mail, and other convenient communication portals, an answering service can field an existing volume of customer inquiries and orders with greater efficiency than an in-house staff that only works during nine-to-five hours.
Moreover, because these professionals are only paid for time actually spent dealing with a client's customers and relaying messages, a business owner will not have the burden of paying full-time salaries and benefits.
Consequently, taking this measure is a viable alternative that could serve to improve employer optimism in the marketplace.