You may be wondering; how should I pick the best answering service! We have been in the answering service industry for over six decades and know some important things to look for. Missing a vital business call can sometimes mean losing out on a sale. Your business phone line needs to be answered quickly and professionally every single time. Edwards Answering Service can literally have your phones answered 24 hours a day no matter where you are. Here is a list of services to consider when choosing the right answering service provider for your company. Live phone operators should be professional and always able to take inbound calls for your business.
1. How long the answering service has been in business.
Knowing the company has been around awhile can be a testament to the services they provide. While answering service companies come and go, only some are good enough to withstand the test of time. You want to have confidence knowing the call center you have representing your business is going to be there.
2. Operators able to take calls at all hours and holidays.
The best answering services literally never close. Afterhours and holidays are some of the most popular times to have phones answered by an answering service. Virtual receptionist services are especially popular for small to medium size business, but also to larger corporations that want to minimize man hours of an inhouse employee answering and dispatching phones.
3. Inbound calls be easily tracked online.
You want to be able to see all the calls and actions taken from inbound calls. At Edwards Answering Service all clients can log into an online phone log portal. Here managers and business owners can see messages taken and what action was taken.
4. Inbound calls can get live transferred live to any phone number!
Don’t ever miss an important sales call! Even with an answering service, calls should be able to be transferred directly to your company with the client on the phone. Being able to take inbound sales calls fast is essential to closing more sales. Consumers want help fast!
5. Additional business services
There’s a number of important things to look for when selecting the best answering service for your business. You may want them to offer services like appointment setting, secure text messaging, order entry and even having the ability to upload your customer database so the operators know who is calling and pertinent notes.
Edwards Answering Service handles phone answering for different types of businesses in cities across the country. Our friendly staff will work directly with your employees to ensure your phones are answered in the professional manner you expect. We will determine the best way you want your business line answered and set up procedures for taking messages and live phone transfers. Click here to get started.