Many businesses operate within the 9 a.m. to 5 p.m. time frame, leaving plenty of room for phone tag and voicemails throughout the day.
Getting on board with a mobile messaging system can ensure that when business owners or clients are unavailable to talk, the back and forth of voicemails all day will be avoided. Those in the restaurant industry can use to this to their advantage to confirm reservations with future customers.
All it takes is 160 characters and this platform can reach all mobile devices, according to Entrepreneur Magazine.
There's no need to download a mobile application for text messages because every phone is equipped to do this. A cell phone alert like this may not explain much, but this is a sure fire way to ensure that the message is sent to the proper individual.
Because text messages are a quick read on cell phones, it is proven that most are seen within three minutes of receiving them. On top of that, the open rate of text messages is 98 percent, according to Venture Beat.
Utilizing a mobile messaging system can be a helpful backup tool for an answering service. If companies are unable to reach a person on the phone, transcribe a text message. That way, people cannot say they did not receive the inquiry.
People spend a lot of time on their phones but they are not speaking on them as often as they once were. Many added capabilities have made it easier for consumers to avoid contacting a business. According to the Wireless Association, Americans sent 2.19 trillion text messages, averaging about 171.3 billion texts per month.
Implementing text messaging services can expedite a person's experience with a business, leaving many satisfied customers.