The prevalence of online retailers in the marketplace today has served to vastly increase the selection of goods. Furthermore, since the digital world has provided the resources for an unprecedented number of companies to enter the market, an increased competitive atmosphere is driving down the average price of goods and services.
As such, in this increasingly saturated marketplace, the enterprises that are separating themselves from the rest are those that are able to provide next level customer service. In order to best understand what online companies are serving this need best, independent performance rating company STELLAService was developed to isolate what businesses deliver an excellent customer experience.
It was recently reported in a press release that STELLAService provided their prestigious "seal" – a distinction awarded to companies that have been determined to make the customer a top priority – to online jewelry retailer Titanium-Jewelry.com.
"When shopping for something as important as engagement rings and men’s wedding bands, a very important part of the online shopping experience is being able to reach a real live customer service person when you need to talk to someone," states the release. "Whether through email, live chat or through a telephone call, customers need the reassurance that they can get questions answered quickly by a seasoned jewelry expert."
Considering this expressed reason for awarding Titanium-Jewelry.com with the STELLAService Seal, other online retailers are likely considering how they can similarly achieve an excellent service environment. While there may be any number of solutions, an excellent option for generating optimal customer satisfaction is by partnering with a third-party answering service.
With a knowledgeable and adaptable staff that maintains perpetual availability around the clock, through the phone as well as a number of digital portals, these professionals can ensure that 100 percent of customer inquiries and orders are processed through the most convenient channel possible.
Taking this measure will lay the framework for a service-oriented business that will separate a company from competitors, generating more conversions.