Medical facilities are working hard in today's digital age to ensure that as technology changes, they continue to offer their patients quality care. Computer systems have become increasingly popular and internet services are more common for patients to communicate with doctors and nurses.
The San Francisco VA Medical Center and the Veterans Health Research Institute developed a website called PREPARE, which is designed to walk patients through the steps of making complex medical decisions.
According to a FierceHealthIT article, researchers created a site that uses audio and video content to help patients better understand all of their options.
"There are few resources which can adequately prepare patients and their families to face serious illness or a medical crisis – situations which often involve complex decisions over time," lead study author Rebecca Sudore, said in an announcement.
Sudore is a geriatrician and palliative medicine physician at the VA hospital and associate professor medicine at the University of California-San Francisco School of Medicine. She added that advance directives are just one piece of the puzzle. Overall, the website is designed to help families figure out what is important in life, communicate that to others and make informed medical decisions.
While many medical facilities are working toward meeting the meaningful use requirements, which include a larger focus on patient engagement, partnering with an answering service can be greatly beneficial. These professionals will ensure strong patient support through a variety of mediums, including phone, email and text messaging services.
Communication is key for many businesses, but it's especially necessary for doctors and their patients. According to a California HealthCare Foundation survey published last February, 80 percent of respondents said they wanted to talk with their doctor about end-of-life care, yet only 7 percent have had that discussion. Providing quality online answering services, medical facilities can work toward better overall patient care.