In previous years, the traditional means of customer service did not lend themselves well to successful interaction with clients that were deaf or hard-of-hearing. Because many service staff members were only available for in-person or over-the-phone consultation, deaf consumers were oftentimes ostracized with no outlet to have their concerns met effectively.
However, with a modern answering service, the needs of a deaf client base can be accommodated with ease. While many internal service departments may still only be utilizing basic telephony connections, many answering services have developed the capability to instant message and text message with a client's customers over a range of digital channels.
As such, by developing a basic messaging widget embedded into the corner of a business' website, an answering service's broad and knowledgeable staff can deploy text-based communication to effectively address any concerns a deaf customer might have.
Moreover, by maintaining perpetual availability through mobile text, any deaf customer with a cell phone who has a question or wants to place an order can enjoy instant communication with a service representative who can arrange appointments, accurately answer questions and direct the client to more information.
Compounding the offerings provided, an answering service can also be useful on the opposite side of the coin and facilitate communication between a deaf business official and his or her customer base. For example, should any customer require information from a company owner that is hearing impaired, an answering service can transcribe the message and send it to the owner in text form.
Furthermore, should the owner need to provide any information to the customer, an answering service can provide the live voice to clearly relay the message.
And with constant availability all day, every day, an answering service is an excellent alternative to an internal staff that only work during the nine-to-five business hours.