The healthcare industry has been making great strides in implementing new technologies into daily operations, designed to improve quality of patient care and streamline services. Innovations like e-prescribing software and meaningful use requirements are just two areas where medical professionals need to ensure they are fully educated.
In an increasingly digital age, businesses of all kinds need to keep themselves as current as possible when it comes to contacting customers. Medical facilities need to be accessible, as patients might have inquiries about upcoming appointments or their current prescription. Having a 24 7 answering service available will allow individuals to use online customer services, text messages or phone calls to reach out to a representative.
Furthermore, with a comprehensive scheduling system, patients can rest assured that whenever they reach out to their provider, they will be given in-depth and accurate information about their appointment. With a secure database, only accessible by doctors, nurses and call center professionals, individuals' information will not fall into the wrong hands.
Along with the integration of electronic medical records, many healthcare facilities are working toward full ICD-10 implementation. This new coding system will allow a more thorough and comprehensive classification of diseases and injuries. According to David Miller, CIO at the University of Arkansas for Medical Sciences, patient care will definitely approve with the new database.
"Our ability to use new technologies like genomics and proteomics, in conjunction with the new granularity of information that will be required documentation to support the new ICD-10 coding schema, has incredible potential to focus our efforts in treatments for a whole host of clinical conditions," Miller wrote in a Hospitals and Health Networks contribution piece.
By using a medical answering service, healthcare facilities will further ensure their ability to offer comprehensive and quality patient care.