The winter months bring everything from cold weather to family get-togethers. While some might debate over which is worse, one thing is for certain – holiday travel is bound to come with delays. With more travelers flocking to the skies and the roads, business across multiple industries that are part of this scene need to ensure that they have professional contact methods available to customers.
As reported by the Los Angeles Times, holiday travel is on the rise, with an LA International Airport spokesperson saying that individuals should expect most domestic flights 90 percent to totally full.
According to the U.S. Bureau of Transportation Statistics, airlines have been packing planes at record levels, filling 83 percent of seats during the first eight months of 2012.
Long Beach Airport made recent changes to try and ease the travel pains of their customers. A new 36,000-square-foot eco-friendly facility opened last week, replacing cramped, temporary trailers.
"We can accommodate everyone," airport director Mario Rodriguez told the news source. "You are not going to see lines going all the way out to the roadway."
In much the same way, an answering service is designed to accommodate all customers, regardless of the form of communication they use. Even when travel is not involved, individuals want to be as up-to-date as possible. With more mobile devices having internet access, ensuring that quality online customer services are in place will keep companies ahead of the competition.
Furthermore, while it might not always be possible to make a phone call, text messaging services can keep consumers informed on the latest organizational updates. With two-way communication, this feature goes beyond the standard text alerts, giving individuals the ability to ask follow-up questions.