All agencies and organizations that hope to reach a wide audience should consider making their support services responsive and easy to contact. Call center answering services may take it upon themselves to provide good work out of a sense of pride, but they should also be wary of regulations that dictate important standards within a certain sector.
Last week, a piece of legislation, entitled "The Government Customer Service Improvement Act of 2013" in the short form, was cleared by the U.S. House of Representatives, and reportedly moves on to the Senate with a high degree of support, according to the Washington Post.
The text of the resolution incorporates different kinds of services throughout the Federal Government, including call and e-mail management systems, among others. In addition to creating set established standards for different branches of service to follow, there will also be a feedback program designed to improve upon these standards base on performance.
In general, the act is geared to hold employees more accountable, with more attention given to improvement programs and records of progress. Significantly, the bill specifies that this must all be done with existing funds.
The Post quoted Wisconsin Senator Ron Johnson as a supporter of the House's recent decision.
"By embedding the concept of customer service into government operations, agencies will ultimately become more efficient and effective," he said. "This is just common sense."
A similar notion of "common sense" can be the guiding principle behind your live answering service. You can contact providers with expertise in this area to not only seek professionalism but track the opinions and experiences of customers.