With so much anticipation circling around the future of technology and how this might change the way we operate on a day to day basis, is it any wonder that there's concern over the consumer uses of Google Glass? And yet, even when the product becomes finally available to the masses, there's the chance that it might be a step backward for online customer services rather than forward.
Mobile news site BGR has a post about the device, where writer Darren Murph enthuses about the way it connects the user to a service provider and serves as a means of funneling user information to the company so it, at least theoretically, can improve.
But not every "Glass Explorer" — those privileged enough to have access to these devices before they have been officially released — seems to be as enamored of the possibilities this high-tech piece of souped-up gogglery might be able to offer. Tech writer Robert Scoble has called them "doomed."
And earlier this year, Jolie O'Dell of VentureBeat described the product as being useful for specialized professionals like doctors, but not so much for the average user.
"Google Glass for consumers can only serve to distract us, not truly help us any more, better, or faster than the other tools we already use," she wrote. "For example, you already have Google Maps to guide you around your city with turn-by-turn audio navigation. That tool doesn't get any better when it's smack-dab against your eyeball."
Internet services should be innovative, sure, but not at the expense of their user base, and not if there's a disconnect in the way you interact with your base.