Everything has gone mobile nowadays… at least it seems that way. I know that ever since I bought my iPhone, I have used my computer a lot less than I used to. I’ve been able to do the simple things (that used to require me logging onto a PC) right from my iPhone: checking Facebook (or other social media), paying bills, checking the weather, looking up directions and the list goes on and on. It’s just quicker and more convenient to use my mobile smart phone versus my less mobile computer.
Smart phones are pretty expensive too! Some phone bills run upwards of $120.00 a month. Ironically, that expensive smart phone can save you money on your Edwards Answering Service account! You’re paying your cell phone provider for the usage of that smart phone already so you might as well use it to help make your life easier.
Several of our current clients have taken advantage of the convenience and simplicity of the mobile communications that we offer here at Edwards Answering Service. A few mobile services that can help you manage your answering service account a bit more efficiently and ultimately with more cost effectiveness are:
– Text Messaging services offer you two-way communication 24/7/365. For just a flat rate charge each billing cycle, you can have text messaging enabled on your answering service account. This will ultimately cut down on outbound dialing operator charges (which are billed in live operator calls or minutes) that occur while we are contacting your on-call personnel for emergency messages. Texting is also very convenient because the information that our operators take from your callers will be displayed right on the screen of your phone. There’s no more scrambling for a pen and a piece of paper to write down the message (meanwhile you’re being billed for that operator time on the phone)! With the technology in these phones, one push from your finger on a phone number displayed on your screen and you can call back your customer or patient quickly and accurately (no more calling back in for the phone number or misdialing). As you can see this service has several benefits.
– On line and web based services offer you access to your answering service account 24/7/365. With this on line dashboard you have the ability to log in to your account through our website to manage on call personnel changes and also view and manage the messages that are being taken by our operators on your account in real time. This service is free of charge and again, it’s there for you to reference around the clock. This type of service can help to cut down on faxes, e-mails and even having to call us to relay who is going to be on call for the night or having to do so when making a last second change to the schedule any time of day. This can all be taken care of on line and from any device that you can connect to the internet.
Intrigued? So are we! We would love to get you on-board with these services because we know that they will only help to improve your experience with us and ultimately that will improve your experience with your own customers and/or patients. Call us today for more information: 800-606-3273
Your friends at EASE