No one appreciates late responses or being ignored. Across multiple industries, it's crucial to keep customers a top priority and let them know that their business is truly appreciated. In order to do that, companies need to take the time to supply quality customer service.
That way, if there are any issues – such as delays or product problems – consumers will remain in the loop. One way to accomplish this is to partner with a third-party answering service. These professionals supply organizations with phone, email and text messaging services. It is a two-way communication option for customers, which they will appreciate.
Customers enjoy improvement in airlines' service
Air travel is not an industry that customers usually praise for timeliness, especially during heavy travel times – like the winter holiday months. However, a recent article in The New York Times detailed changes that many airlines have made, which has improved their arrival times and made fliers happier.
"There has been a lot of focus on improving performance across the industry," Peter McDonald, United's chief operations officer, told The Times. He added that with limited carry-on space, passengers are also eager to board early. "There's not a lot of hanging out at the bar until the last minute anymore."
According to the Department of Transportation, 83 percent of all flights took off within 15 minutes of schedule, the highest level since 2003. Hawaiian Airlines led the way with 95 percent of flights leaving on time – good weather was a major factor – and US Airways had 89 percent remain timely.
Businesses that rely on scheduled departure and arrival times need to ensure that they have reliable systems for customers to use, letting them know of any delays. With an increase in technology having quality online customer services are especially important. But, as long as consumer care is a priority, companies can stay profitable.