If new residents move into a building with a doorman, and have never had one before, they might not know exactly how to interact, or what types of requests are appropriate. However, according to Dominick Torres, a doorman on the Upper East side in New York City, a smile and some genuine kindness will put you off to a good start.
In a recent New York Times article, Torres talked about his array of interactions with residents, from those who want him to be their handyman, to others who leave generous tips if he will water their plants when they go on vacations.
Carlos Cruz, who works as a doorman in Queens, agreed, and said while there are limits to the favors and tasks he will do for residents, a smile is always key.
"We’re the ones that want you to be happy as much as possible," Cruz said.
"Good manners and curiosity is a good approach in general to living life," said Mark Ripka, the president for brokerage services of the MNS agency. "That, and treating people with respect, just feels like the right thing to do."
In general, Ripka added that a sense of entitlement like, 'I bought in here so you owe me,' is starting the relationship with the doorman off on the wrong foot. Like any relationship, he said, you need to be a little vulnerable in order to genuinely connect with people.
Proper etiquette lessons on human interaction is something that doesn't need to be taught to a 24/7 answering service. Managers and executives can rest assured that these professionals will always work with quality customer care at the forefront of their minds. Whether through phone or website customer support, good manners are a staple with their service.