Trust lies at the foundation of any successful business. Whether it's between co-workers, between a company to a supplier or even a boss to an employee, trust is needed for a business to thrive.
Good leaders know how to pay attention to their intuition and hunches, but at times it's more useful to ask if the business as a whole is trustworthy. Employees, suppliers and customers all deserve to be treated well enough to then in turn trust the company's leaders.
John Mackey, CEO of Whole Foods said that he can feel whether or not a store has a high level of trust within five minutes of walking into it. According to Mackey, good leaders sense what is missing when morale is undermined and there is a lack of engagement.
"The art of leadership is to be attuned to your customers, employees, suppliers, investors," Mackey said in an Inc.com article. "We need a multi-stakeholder approach to leadership that does objective measurements but that alone is not enough. We need to develop fully human skills that allow us also to know things intuitively."
Trust is a privilege, not a right and is earned, not assumed. Everyone who connects to a business deserves respect and a company that finds a way to achieve that goal stands a far better chance in the long run. Leaders should think of it as an investment – the more trust they put in then, the more they get back.
When a business partners with a live answering service, trust is never a concern. These professionals will work with customers in a courteous and understanding manner, putting their minds at ease. They will create that vital foundation of trust for a company through phone, email or text messaging services.