When a customer becomes dissatisfied with a business or organization, oftentimes it stems from poor service. One of the best ways to avoid this is to ensure that quality communication happens with every consumer interaction.
In an Inc.com contribution piece, Hitendra Wadhwa wrote about how Abraham Lincoln was one of the most effective leaders of our country, due in large part to his high-quality oratory skills, which were able to help unite a divided nation. If used correctly, those same traits can be used to provide quality customer care for any business or organization.
"Gradually molding his character this way, Lincoln also became highly attuned to the feelings of others, including his enemies, and highly measured in the way he communicated in adversarial situations," Wadhwa wrote. "This was a crucial quality for leading America at a time when the nation was so divided, and the wounds of a Civil War had to be rapidly healed."
By empathizing with others, even those who disagreed with him, Lincoln was able to create a greater understanding of the world that he lived in, and thus, figure out a way to create an atmosphere where different people would find a way to thrive and push the country forward as a whole.
It is vital for open communication to exist between customers and a business or organization in order for the two parties to understand each other and be sure that each is satisfied with the quality of the relationship.
Working with a third-party answering service can help ensure that a company will be putting forward the best customer service through the use of effective communication skills. Through phone, email or text messaging services, these professionals are available at any time of day and will be willing to work with consumers and talk to them, not at them.